Terms and Conditions

“m2blabs.com” (“Site”) is a property of and operated by “M2B LABs” registered under the Companies Act, and having its registered office at “101, 3rd Floor, 24th Main Road, J P Nagar 1st Phase, Bengaluru, Karnataka 560078”. By accessing or using any version of the site, you signify that you have read, understood and agree to be bound by these Terms and Conditions (“T&C”) and any other applicable law. As used herein, “Users” shall mean anyone who uses or accesses the site on any computer, mobile phone, tablet, console or other device (collectively, “Device“). Your continued use of the site shall be constituted as your acceptance to the T&C, as revised from time to time. If you do not agree with these T&C, please do not access and use the site. For the purposes of these T&C, “we”, “our” and “us” shall mean M2B LABs, and/or third-party service providers engaged by M2B LABs to render certain services on the site and “you” and “your” shall mean a User who meets the eligibility criteria set out below. 

  1. Terms and conditions subject to change
    1. We reserve the right to update or modify these T&C at any time without prior notice. Your access and use of the site following any such change constitutes your agreement to follow and be bound by these T&C, as updated or modified. For this reason, we encourage you to review these T&C each time you access and use the site.
  1. Eligibility
    1. You represent and warrant that you are competent and eligible to enter into a legally binding agreement and be bound by these T&C. You shall not access and use the site if you are not competent to contract under the applicable laws, rules and regulations.
    2. If you represent a company, partnership firm or sole proprietorship, you shall be eligible to access the site and avail of the features and facilities on its behalf only if you have been duly authorized by way of necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity and further, if you have fulfilled such additional eligibility requirements as M2B LABs may require in connection therewith.
  1. Intellectual Property Policy
    1. All of the content on the site, including, without limitation, all of the page headers, images, illustrations, graphics, audio clips, video clips or text, reports generated, trademarks, trade names (“Site Content“), constitute our and our licensors’ intellectual property. Copyright laws in all applicable jurisdictions protect the site and the site Content.
    2. You may access the site, avail of the features and facilities and utilize the site Content for your personal or internal requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the site Content, features or facilities, directly or indirectly, without our prior written permission. If you would like to request permission to commercially exploit any particular site Content, you could contact us in the manner provided for herein.
    3. M2B LABs and its licensors, if any, are the sole owners of the underlying software and source code associated with the site and all the trademarks, copyright and any other intellectual property rights of any nature in the site.
  1. User Account, Passcode & Security
    1. You have an option to set a security passcode on the site. You are responsible for maintaining the confidentiality of the passcode and your account (“Account”) and are fully responsible for all activities that occur under your passcode or Account. You agree to: (a) immediately notify us of any unauthorized use of your passcode or Account or any other breach of security; and (b) ensure that you exit from your Account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this Clause.
    2. You hereby agree to undertake the process detailed herein in order to complete de-registration or deletion of your account. If and when you are desirous of having your name and other details removed from the records of M2B LABs, immediately upon receiving your written request to that effect M2B LABs shall remove and/delete all such information. 
  1. Customer Communications 
    1. Accepting these T&C, implies your express consent to be contacted by us, our agents, representatives, affiliates, or anyone calling on our behalf at any contact number, or physical or electronic address provided by you while registering your Account. You further agree to us contacting you in any manner, including without limitation, SMS messages (including text messages), calls using pre-recorded messages or artificial voice, calls and messages delivered using auto telephone dialling system or an automatic texting system, and notifications sent via the site. Automated messages may be played when the telephone is answered, whether by you or someone else. In the event that an agent or representative calls, he or she may also leave a message on your answering machine, voice mail, or send one via SMS.
    2. You certify, warrant and represent that the telephone numbers and/or email addresses and any other information that you have provided to us are your own and not someone else’s and are true, accurate, current and complete. You represent that you are permitted to receive calls at each of the telephone numbers you have provided to us and emails at each of the email addresses you have provided us. You agree to notify us whenever you stop using a particular telephone number(s) and/or email address (es).
  1. User Guidelines 
    1. In consideration of M2B LABs granting you the rights hereunder, you hereby agree not to use the site for any purpose that is unlawful under any applicable laws and/or in violation of the terms of these T&C and our Privacy Policy. You shall not use the site in any manner that could damage, disable, overburden, or impair our server, or any network(s) connected to site’s server, or interfere with any other party’s use and enjoyment of the site. You shall not attempt to gain unauthorized access to any functions and features, other user accounts, computer systems or networks connected to the site’s server, in any manner, including, through hacking, password mining or any other means. You shall not obtain or attempt to obtain any materials or information through any means which is not intentionally made available through the site.
    2. The site is made available to you for your own personal and non-commercial use alone. You shall not allow third parties to: (i) make and/or distribute copies of any deliverable generated by the site; (ii) attempt to copy, reproduce, alter, modify and/or reverse engineer the site; and/or (iii) create derivative works of the site.
    3. You accept that any and all operations emanating from your Device shall be assumed to have been initiated by you.
    4. You shall not copy, reproduce, distribute, or create derivative works of our content that is available on the site. Also, you shall not reverse engineer or reverse compile our technology that is available on the site, including, without limitation, such Java applet, as may be associated with the site from time to time.
    5. You shall request M2B LABs, to block the Account and change the passcode immediately for the Account, if your Device has been lost or stolen.
    6. You are responsible for any and all activities that occur in your Account. You agree to notify M2B LABs immediately of any unauthorized use of the Account or any other breach of security. M2B LABs shall not be liable for any loss to you or your organization owing to negligent actions or a failure on your part to inform M2B LABs within a reasonable time, about loss or theft of your Device and/or any unauthorized access in your Account, either with or without your knowledge.
    7. You shall be liable for losses incurred by M2B LABs or any other party due to a third party’s use of the Account. You shall not use any other person’s account at any time, without the permission of the account holder and M2B LABs.
    8. M2B LABs shall make all reasonable efforts to ensure that your information is kept confidential. However, M2B LABs shall not be responsible for any disclosure or leakage of confidential information and/or loss or damage of the Device due to theft, negligence or failure on your part to practice safe computing.
    9. You shall ensure that while using the functions and features, all prevailing and applicable laws, rules and regulations, shall at all times, be strictly complied with by You and M2B LABs shall not be liable in any manner whatsoever for default of any nature, by you, regarding the same.
    10. You understand and acknowledge that upon using the site, you authorize us to access third party sites designated by you, on your behalf, to retrieve such information requested by you, and to register for accounts requested by you. For all purposes hereof, you hereby grant us a limited powers and hereby authorize us with the full power of substitution and resubstitution, for you and in your name, place and stead, in any and all capacities, to access third party internet sites, servers or documents, retrieve information, and use your information, all as described above, with the full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with services and facilities available on the site, as fully to all intents and purposes as you might or could do in person. YOU ACKNOWLEDGE AND AGREE THAT WHEN WE ACCESSES AND RETRIEVE INFORMATION FROM THIRD PARTY SITES, WE ARE ACTING AS YOUR AGENT, AND NOT THE AGENT OR ON BEHALF OF THE THIRD PARTY. You agree that such third parties shall be entitled to rely on the foregoing authorization, agency granted by you.
    11. You must notify your bank immediately in the event your credit card is lost, stolen, not received, swallowed at an ATM, or is being misused without your permission. Please refer the detailed instructions received from your bank for additional precautions to be taken in case of loss/ theft/ misuse of your credit card.
  1. Indemnification
    1. You agree to protect, defend and indemnify us and hold us and our representatives harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your access and use of the site in violation of these T&C and/or your infringement, or infringement by any other user of your Account, of any intellectual property or other right of anyone.
    2. The terms of this provision will survive any termination or cancellation of these T&C or your use of the site.
  1. Warranties
    1. The site and the functions and features therein are provided on an “as is” and on an “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
    2. M2B LABs shall make reasonable efforts to make available the site and the functions and features at all times. However, we make no warranty that the site shall meet your requirements, be uninterrupted, timely, secure, and/or error free. Further we do not make any warranty as to the results that may be obtained from the use of the functions and features or as to the accuracy, reliability and/or quality of the output derived therefrom.
    3. M2B LABs shall not be liable for the loss and/or damage of the confidential information or data of the User arising as a result of an event or a series of related events, that is beyond the control of M2B LABs including failures of or problems with the internet or part of the internet, attempted hacker attacks, hacker attacks, denial of service attacks and/or viruses or other malicious software attacks or infections.
    4. Any material downloaded or otherwise obtained through the site is done at your own discretion and risk and you are solely responsible for any damage to your Device or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from us through or from the service will create any warranty not expressly stated in these T&C.
  1. Limitation of Liability 
    1. IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE ACCESS, USE OR PERFORMANCE OF THE SITE’S FUNCTIONS AND FEATURES OR FOR INTERRUPTIONS, DELAY, ETC., EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF DAMAGES RESULTING FROM THE COST OF GETTING SUBSTITUTE FACILITIES ON THE SITE, ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA STATEMENTS OR CONDUCT OF ANYONE ON THE SITE, OR INABILITY TO USE THE SITE, THE PROVISION OF OR FAILURE TO PROVIDE THE FUNCTIONS AND FEATURES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. THIS CLAUSE SHALL SURVIVE IN PERPETUITY.
  1. Severability
    1. If any provision of these T&C is held to be illegal, invalid or unenforceable under any present or future applicable laws: (a) such provision will be replaced with another, which is not prohibited or unenforceable and has, as far as possible, the same legal and commercial effect as that which it replaces; and (b) the remaining provisions of the T&C will remain in full force and effect and will not be affected by the illegal, invalid, or unenforceable provision or by its severance here from.
  1. Termination
    1. M2B LABs may terminate the use of the site at any time after giving notice of the termination to you.
    2. Upon termination, the rights and license granted to you herein shall terminate and you must cease all use of the site.
  1. Waiver
    1. Any failure on the part of M2B LABs to require performance of any provision of these T&C shall not affect its right to full performance thereof at any time thereafter, and any waiver by M2B LABs of a breach of any provision hereof shall not constitute a waiver of a similar breach in the future or of any other breach.
  1. Assignment
    1. You shall not assign or transfer any rights, obligations, or privileges that you have under these T&C, without the prior written consent of M2B LABs. Subject to the foregoing, these T&C will be binding on the successors and permitted assigns of M2B LABs. Any assignment or transfer in violation of this clause will be deemed null and void.
  1. Independence from platforms
    1. The site is independent of any platform on which it is located. The site is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android or RIM Blackberry (each being an “Operator”).
    2. Your download, installation, access to or use of the site is also bound by the terms and conditions of the Operator.
    3. You and M2B LABs acknowledge that these T&C are concluded only between you and M2B LABs, and not with an Operator, and M2B LABs, not those Operators, are solely responsible for the site and the content thereof to the extent specified in these T&C.
    4. M2B LABs is solely responsible for providing any maintenance and support services with respect to the site as required under applicable law. You and M2B LABs acknowledge that an Operator has no obligation whatsoever to furnish any maintenance and support services with respect to the site.
    5. You and M2B LABs acknowledge that M2B LABs, not the relevant Operator, is responsible for addressing any User claims or any third party claim relating to the site or your use of the site, including, but not limited to: (i) any claim that the site fails to conform to any applicable legal or regulatory requirement; and (ii) claims arising under consumer protection or similar legislation.
    6. You and M2B LABs agree that, in the event of any third party claim that the site or your use of the site infringes that third party’s intellectual property rights, M2B LABs and not the relevant Operator, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim; provided such infringement was caused by M2B LABs.
    7. You must comply with any applicable third party terms of agreement when using the site (e.g. you must ensure that your use of the site is not in violation of your Device agreement or any wireless data service agreement).
    8. You and M2B LABs agree that the relevant Operator, and that Operator’s subsidiaries, are third party beneficiaries of these T&C, and that, upon your acceptance of these T&C, that Operator will have the right (and will be deemed to have accepted the right) to enforce the terms of these T&C against you as a third party beneficiary thereof.
  1. Refund Policy
    1. We strive to ensure that the services you avail through our website are to your full satisfaction, and are the best in the Industry at extremely reasonable and affordable rates. We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased by you from M2B LABs.
    2. However, there may arise situations when you desire a refund. If any such circumstance arises the refund provided shall be subject on the following situations:
      1. The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from M2B LABs.
      2. In the event you have paid for a service and then requested for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on M2B LABs.
      3. Refund requests shall also not be entertained where any kind of Government fee has been paid by M2B LABs on your behalf.
      4. If the request for a refund has been raised 30 days after the purchase of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that product or service has been delivered, then, such refund request shall be deemed invalid and shall not be considered. 
      5. In all the above situations, we would like to clarify that only the amount paid by you and credited in our account towards our service shall be considered for a refund. The payment gateway may deduct their commission, which is beyond our control. 
      6. Please note that we reserve the right to take the final and binding decision with regard to requests for refund.
    3. Most importantly, we wish to clarify again that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, acts of war, acts of God, earthquake, pandemic, riot, sabotage, labor shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays.
    4. If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an email seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFSCCode of the branch in question. Kindly note that it will take us a minimum of about 48-72 working hours from the receipt of all such information to process the refund and initiate the transfer.
    5. This refund process could take a minimum of 7-15 business days to process and shall be credited to your bank account accordingly. We shall handle the refund process as per our banking policy and ensure that the money spent by you is returned to you at the earliest.
    6. We reiterate once again that only the amount paid by you and credited in our account towards our services shall be refunded, subject to our discretion.
  1. Updates
    1. M2B LABs reserves the right to update the site, in order to, inter alia, increase efficiency, optimize user interface, and add new facilities from time to time. Update packages will be sent to you on your Device for download and installation.
    2. You hereby agree to install the updates from time to time and acknowledge that M2B LABs will only be able to provide Account support for the site if you ensure to install all updates upon receiving notifications thereof when using the site.
  1. Validity of T&C
    1. These T&C shall apply when you complete the authentication process and create an Account and shall remain valid and binding on you for so long as you maintain the Account.
  1. Governing Law and Jurisdiction
    1. These T&C (and by extension, the Privacy Policy) are governed and construed in accordance with Indian law. By using the site, you hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Bangalore, in the event of any disputes arising out of or in relation to your access to and use of the site. 
  1. Dispute Resolution 
    1. It is expressly agreed by the user that any disputes arising herefrom will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to that the contents of this Section shall survive even after the termination or expiry of the Terms of use:
    2. Mediation: In case of any dispute, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed hereinbelow.
    3. Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by M2B LABs, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Bangalore in the State of Karnataka, India.

Contact Information

Email: [email protected]